Frequently Asked Questions (FAQs)

Welcome to the Madni Store Helpdesk page. Browse through the answers to Frequently Asked Questions or send in an email with your query and we'll get back to you.

 
Q. How do I check the current status of my orders?

Your order takes 24hrs time to process. As soon as your order has been dispatched from our warehouse, you will get a confirmation message including your tracking information.

Q. What is the estimated Delivery time?

We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated Delivery time depends on the destination to which you want the order shipped. Usually it takes 5-7 days.

Q. How do I pay for a purchase?

We offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that MADANISTORE's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, E-Gift Voucher (EGV), Cash on Delivery and Wallet to make your purchase. we also accepts payments made using Visa, MasterCard, Maestro, RuPay, PayTm ,UPI and Many more.

Q. Are there any hidden charges  when I make a purchase ?

There are NO hidden charges when you make a purchase . The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping policy. A flat rate of is charged in case the total amount is under Rs 499; else shipping is free above Rs 499.

Q. What is Cash on Delivery?

If you are not comfortable making an online payment on MADNISTORE.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With COD you can pay in cash as and when the order arrives at your destination.

Q. How do I pay using a credit/debit card?

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Q. Is it safe to use my credit/debit card on MADNI STORE?

Your online transaction on MADNI STORE is secure with the highest levels of transaction security currently available on the Internet. MADNI STORE uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on MADNI STORE are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

Not Satisfied? Let's Have a Word

Mail us at care@madnistore.com

and we'll get back to you 🙂